top of page

Privacy Policy

Privacy Policy - the basics

Chatbot Privacy Policy (PIPEDA-Compliant — Canada)

Last Updated: September 2024

​

This Privacy Policy explains how we (“the YourBizChat”, “we”, “us”, or “our”) collect, use, disclose, and protect personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. By using our Chatbot, you agree to the practices outlined below.

​

1. Scope of This Policy

This policy applies to all interactions with our Chatbot on our website, mobile app, or integrated channels.
It covers how personal information is handled, including collection, use, disclosure, storage, and disposal.

​

2. What Personal Information We Collect

​

2.1 Information You Voluntarily Provide

When interacting with the Chatbot, you may provide:

  • Your name or contact information (email, phone number) if you choose to share it

  • Messages, questions, or instructions typed into the Chatbot

  • Business or service information you enter

  • Uploaded files or attachments (if the feature is enabled)

2.2 Information Collected Automatically

Our Chatbot may collect:

  • IP address and approximate geographic region

  • Browser type, device type, operating system

  • Time, duration, and frequency of interactions

  • Diagnostic and analytics data (error logs, performance metrics)

2.3 No Requirement to Provide Sensitive Personal Information

The Chatbot does not require or request:

  • Financial information

  • Government ID numbers

  • Health or medical information

  • Sensitive personal attributes
    Any such information you share voluntarily is at your discretion.    ​

​

3. Why We Collect Personal Information

Under PIPEDA, we only collect information for purposes a reasonable person would consider appropriate.
We use your information to:

  • Deliver the Chatbot service and respond to your requests

  • Personalize responses and improve accuracy

  • Troubleshoot, maintain security, and prevent abuse

  • Improve the performance and quality of the Chatbot

  • Provide customer support

  • Conduct analytics or system auditing

  • Train AI models only when you consent (if applicable)

We do not use your information for unrelated purposes without obtaining additional consent.

​

4. Consent

By using the Chatbot, you provide implied consent for the collection and use of your personal information for the purposes stated.
Where required, we may ask for express consent (e.g., providing contact information or using data for marketing).

You may withdraw consent at any time — see Section 10.

​

5. How We Share and Disclose Personal Information

We may disclose personal information to:

  • Service providers that help operate the Chatbot (e.g., hosting, analytics, AI processing partners)

  • Legal authorities if required to comply with a subpoena, warrant, or other lawful request

  • Successor organizations in the event of a merger or acquisition

We do not sell or rent personal information to third parties.

All third parties are contractually required to comply with PIPEDA principles.

​

6. Data Storage, Security & Safeguards

We take reasonable security measures appropriate for the sensitivity of the information, including:

  • Encrypted transmission (HTTPS)

  • Secure servers and restricted access

  • Audit logs and intrusion monitoring

  • Regular security evaluations

Despite these measures, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

​

7. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes described in this policy

  • Meet legal or operational requirements

You may request deletion of your data unless prohibited by law.

​

8. Location of Data & Cross-Border Transfers

Your data may be processed or stored outside Canada (e.g., servers in the U.S. or EU).
When this occurs, personal information may be subject to the laws of those jurisdictions.

We ensure that cross-border transfers comply with PIPEDA requirements, including contractual protections.

​

9. Cookies & Tracking Technologies

If the Chatbot is embedded on our website, it may use:

  • Cookies

  • Local/session storage

  • Analytics scripts

You can disable cookies in your browser, though some Chatbot features may not work correctly.

​

10. Your Rights Under PIPEDA

You have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Withdraw consent

  • Request deletion

  • Request information about how your data is used, stored, and disclosed

  • Challenge compliance with PIPEDA

To make a request, contact us using the information in Section 13.

​

11. Children’s Privacy

The Chatbot is not intended for individuals under 16 years of age.
We do not knowingly collect children’s personal information.

​

12. Changes to This Privacy Policy

We may update this Policy periodically.
The “Last Updated” date at the top indicates the latest revision.
Your continued use of the Chatbot means you accept the updated policy.

​

13. Contact Information

For questions, requests, or privacy concerns, contact:

YourBizChat.com
Email: YourBizChat@gmail.com
Website: www.YourBizChat.com

You may also file a complaint with the Office of the Privacy Commissioner of Canada (OPC) at any time.

bottom of page